AIRSEWA 2.0

About:

• AirSewa is operated through an interactive web portal and a mobile app.
  
  
• It was launched in 2016 by the Ministry of Civil Aviation to make air travel convenient by providing the following services –
  • Grievance redressal mechanism; and
    
    
  • Providing information on flight status/schedule information, airports etc.
    
    
  
  
  
• Now AirSewa 2.0, an upgraded version of AirSewa has been launched. Major improvements in the upgraded version of AirSewa include features such as –
  • secure sign-up and log-in with social media,
    
    
  • chatbot for travellers support,
    
    
  • improved grievance management including social media grievances etc.